Zoho offers a wide range of tools for businesses, covering sales, marketing, customer support, finance and other necessities.
This week, the company announced its first bot and launched an infrastructure service to support applications made with its tools.
The bot wizard or AI, in the company description, calls Zia Voice, and Zoho describes it as the first conversation agent designed for sales teams. Specifically, it offers a voice and text chat interface for Zoho’s customer relationship management (CRM) system on mobile devices, and text-based conversations on the desktop.
Zia Voice inspires the Zia layer of artificial intelligence that Zoho added about a year ago.
[Read the full article on MarTech Today.]